Consumer Rights for People with Disability | Article

Know your rights

We offer information to people purchasing goods and services related to disability, including those registered with the National Disability Insurance Scheme (NDIS).

Under Australian Consumer Law, you have the right to expect a product or service to function properly. If it doesn’t, you may be able to ask for a repair, replacement or refund. You have the right to honest and correct information. Salespeople cannot lie to you or not tell you only part of the information. You are entitled to fair treatment.

The following links will give you more information on your rights when making a purchase or entering into an agreement.

Your Consumer Rights

The Australian Competition and Consumer Commission (ACCC) has made specialty guides available in different formats:

If you buy something that isn’t right – use your consumer rights:

What to do if you think you’ve been misled:

Entering into a contract with a service provider:

Dealing with door-to-door and other high-pressure sales:

Scams:

Businesses must not take advantage of you.

What to do if a product is unsafe:

What to do if you have difficulty paying for a product or service:

What to do if you are offered a credit contract:

Shopping:

Who to contact if you have a problem:

Hiring a Service – Auslan

Entering a contract – Auslan

Making a complaint – Auslan

Original source: https://www.commerce.wa.gov.au/consumer-protection/consumer-rights-people-disability